Global Helpdesk Agent

JobMetz AB
  •  stockholm
  •  Data & IT
  •  Heltid
  •  Junior

Global IT Helpdesk Agent

Do you want to be a part of our excellent Helpdesk-team?

The Global IT Helpdesk-team in Sweden is looking for new members to strengthen its current team of 50 agents. The position is based in Stockholm and includes helping all our office-, warehouse- and call center-users worldwide with IT-related questions and support in accordance with our Incident Management process.

We are a global support-team that works 24/7. We divide the work into 2 shifts in Sweden and 1 shift in Hong Kong, meaning that we are handling the support from Sweden during 07:00-01:00 (summer time) and 07:00-00:00 (winter time) weekdays and weekends, all days!

We are looking for an individual who is service minded and has previous experience with similar tasks within an IT/support organization. You need to have good verbal and written communication skills in both Swedish and English. You should be a fast learner and above all have a positive and helpful attitude.

Your skills

  • 1 year experience with similar tasks
  • Good verbal and written communication skills in both Swedish and English
  • Good knowledge of supporting computers running on Windows 7
  • Knowledge of administration in Active Directory e.g. users, computers, security groups and distribution lists
  • Knowledge of the applications included in the Microsoft Office 2010/13-suites
  • Knowledge of ITIL processes, specifically the Incident Management process 

General work tasks

  • Phone
  • Email/Chat
  • Case/Request handling
  • Contact with external vendors
  • Operation Center
  • Quality Assurance regarding tickets 
  • Your personality

Throughout your career you have created strong results. As a person, we believe you are ambitious, competitive, humble and communicative. You are constantly looking for possibilities to improve things. You value own responsibility, fast pace, teamwork and straightforward communication. You enjoy working in a global role, with many different contacts.